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Frequently Asked Questions

How to I return an item?

If you are for any reason unsatisfied with anything in your order, please e-mail us with your order number and with any details to info@soakedinpink.com

Dur to hygiene reasons, we cannot accept returns on: Mallows Beauty face masks pots & body scrubs. Lip scrubs. Honey Bee Good Soap. Wax Melts. Candles.

Items must be returned within 14 days (from the date we send you the shipping confirmation e-mail) and must be unopened, and in brand new, resalable condition. They should be sent to us in a box that is well padded, so that items are not damaged in the post on return. This can be the same box that we sent the order out in, ensuring it is well padded.

As we are such a small business, Soaked in Pink do not cover postage costs in returns - these must be covered by the customer. Initial postage costs are non-refundable. We reserve the right to refuse an exchange or refund.

To complete your return, we require a tracking number, or proof of postage.
Please do not send your purchase back to the manufacturer. In this case, you will not receive your refund, as we will not receive it.

Sale items are non-refundable.

Upon arrival of returned goods, we will inspect all items. If we deem anything to be in an unsalable condition, or broken/damaged in transit, we will send these back to you. If this is a large/expensive package to post (more than £3.20), you must cover these delivery charges again yourself. If you are not willing to do so, we can still not offer a refund as the products will have to be discarded.

 

Can these products be used for sensitive skin? 

 We stock over 100 different products, from 6 different brands, so if you have questions about sensitive skin in regard to a product you’re looking at. Simply message us on our social media or or E-Mail us. We’re always more than happy to help!

 

Can I use these when I’m pregnant?

The Bomb Cosmetics products are not recommended for pregnant women.

Simply message or E-Mail us to find out about any of our other brands.

 

Can these products be used on children?

Bomb Cosmetics products are suitable for children over 18 months old.

Simply message or E-Mail us to find out about any of our other brands.


How much does delivery cost?

 

As we are a small business, we charge you what we pay for delivery. In both The Post Office and Hermes, this goes by weight. Therefor, as does our shipping system. 

We offer both standard shipping (3-5 working days) and 1st class shipping (1-3 working days).

If you would like next day delivery, same day delivery, or tracked/signed for options, simply direct message or E-Mail us, and we can discuss these options.

 

Company Address

156 Highstreet, Kirkcaldy, Fife, KY1 1NQ

 

How do I contact Soaked in Pink directly?

You can message us on Instagram, or Facebook. @soakedinpink

Or E-Mail us at info@soakedinpink.com